Privacy Policy ezpin — Our Commitment to Your Data

1 Introduction

Welcome to the ezpin Privacy Policy. This document transparently explains how ezpin.win ("ezpin", "we" or "the Company") collects, processes, stores, and protects your personal data as a member or visitor of our platform.

We understand that your trust is our most valuable asset. Without it, there is no meaningful relationship between us and you as a member. That is why we are committed to being fully transparent about our data practices — not merely to meet legal requirements, but because we believe it is simply the right thing to do.

By registering or using the ezpin platform, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.

2 Personal Data We Collect

Ezpin collects your personal data through various interaction points. The following is a complete breakdown of the types of data we collect and their sources:

2.1 Data You Provide Directly

• Full name as stated in official identity documents
• Identity card number (MyKad) or passport number
• Date of birth and gender
• Active Malaysian mobile phone number
• Valid email address
• Current residential address
• Bank account or e-wallet details for financial transaction purposes
• Uploaded KYC documents (MyKad copy, utility bill, bank statement)

2.2 Data Collected Automatically

• IP address and general geolocation information
• Device type, operating system and web browser version
• Platform activity logs including login times, pages visited and actions taken
• Gaming session data including game type, wagering values, and outcomes
• Cookie and similar tracking technology data

Data Categories	Example	Primary Purpose
Identification Data	Name, MyKad, date of birth	Identity verification & KYC
Contact Data	Email, phone number, address	Account communications & support
Financial Data	Bank account number, transaction records	Deposit & withdrawal processing
Technical Data	IP, device, browser	Security & fraud prevention
Gaming Data	Betting history and wins	Auditing, responsible gaming

3 How We Use Your Personal Data

Ezpin uses collected personal data solely for legitimate and necessary purposes in the operation of the platform. The following is a detailed breakdown of data usage purposes:

3.1 Account Management & Verification

Your identification data is used to open and manage your ezpin account, verify your identity during the KYC process, process password reset requests, and authenticate each login session to prevent unauthorized access.

3.2 Financial Transaction Processing

Your bank account and e-wallet details are used exclusively to process incoming deposits and fund withdrawals to the account registered in your name. ezpin does not store full credit or debit card numbers — all card transactions are processed through a PCI DSS-compliant payment gateway.

3.3 Security & Fraud Prevention

Technical data such as IP addresses, device information, and usage patterns is continuously analyzed by ezpin's security systems to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorized access to member accounts.

3.4 Service Improvement & User Experience

Platform usage data is analyzed in aggregate and anonymized form to understand usage patterns, identify areas for improvement, and develop new features better suited to the needs of Malaysia members.

3.5 Account-Related Communications

We use your email address and phone number to send important account notifications such as transaction confirmations, security alerts, KYC status updates and relevant promotional information — only if you have opted in to receive them.

4 Legal Basis for Data Processing

Every personal data processing activity carried out by ezpin has a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). The following are the bases we rely on depending on the purpose of processing:

• Contract performance — processing necessary to provide the platform services you registered for, including account management and transaction processing
• Legitimate interests — processing for security, fraud prevention, and service improvement purposes that do not affect your fundamental rights
• Legal obligation — processing required to comply with Malaysian legal requirements including anti-money laundering (AML) requirements
• Consent — for marketing communications and other discretionary purposes, we will obtain your explicit consent first

5 Data Sharing with Third Parties

Ezpin does not sell member personal data to any third party. However, there are limited situations where we need to share data with certain parties for legitimate operational purposes:

5.1 Trusted Service Providers

Ezpin works with carefully selected third-party service providers to support platform operations, including payment gateway providers, identity verification service providers, cloud infrastructure providers, and gaming software providers. All these service providers are bound by strict data protection agreements and may only use your data for specified purposes.

5.2 Legal Requirements & Authorities

Ezpin may disclose personal data to law enforcement authorities, regulatory bodies, or courts when required by Malaysian law or where there is a legitimate need to protect public safety, prevent financial crime, or comply with court orders.

5.3 Business Transfers

In the event of any merger, acquisition, or transfer of ezpin's business assets, member personal data may be transferred to the successor entity. In such situations, we will notify members before the data is transferred and before it becomes subject to a different privacy policy.

6 Data Retention & Deletion Period

Ezpin does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active account data — retained for as long as your account is active and for a reasonable period following account closure
• Financial transaction records — retained for a minimum of 7 years in line with Malaysia's financial legal requirements
• KYC Documents — retained for 5 years after the business relationship ends, in line with AML requirements
• Support communication logs — retained for 2 years for reference and dispute resolution purposes
• Cookie and session data — set according to cookie type; session cookies are deleted when the browser is closed

When data is no longer needed, ezpin will securely delete it using methods that ensure it cannot be recovered or accessed again.

7 Cookies & Tracking Technology

The ezpin.win website uses cookies and similar technologies to enhance the user experience, maintain session security and collect general analytics information about website usage.

7.1 Types of Cookies Used

• Essential Cookies — required for basic website functions such as Login session authentication and security. These cookies cannot be disabled.
• Preference Cookies — stores your preference settings such as language and display preferences for a more personalized experience.
• Analytics Cookies — collects information about how visitors use our website in aggregated and anonymous form, helping us improve content and navigation.
• Security Cookies — used to detect suspicious activity, prevent unauthorized access, and protect member accounts.

8 Data Security Measures

Protecting member personal data is a core technical priority for ezpin. We continuously invest in the latest security infrastructure to ensure your data remains safe at all times.

• Data encryption in transit — all communications between your device and ezpin's servers are protected with TLS 1.3 and SSL 256-bit encryption
• Data encryption at rest — sensitive data such as financial information and KYC documents is stored in encrypted format within protected databases
• Role-based access control — only staff with specific authorization may access member data, and every access is automatically logged
• Regular security testing — ezpin conducts regular penetration testing and security audits by independent security experts
• Two-factor authentication (2FA) — available to all members and mandatory for internal administrative access
• Real-time threat monitoring — automated monitoring systems detect and alert on suspicious activity 24 hours a day, 7 days a week

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage members to also play their part in keeping their accounts safe by using strong passwords and enabling 2FA.

9 Your Rights Over Personal Data

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by ezpin. We fully respect and facilitate the exercise of these rights:

10 Children's Privacy

The ezpin platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

If we find that we have collected personal data from a person under 18 years of age, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has provided personal data to ezpin are requested to contact us immediately.

11 Changes to This Privacy Policy

Ezpin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements.

When material changes are made, we will notify members via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the ezpin platform after the effective date constitutes your acceptance of the updated policy.

We recommend checking this page periodically to stay informed about how we protect your information. The date of the last update is always displayed at the top of this page.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ezpin handles your personal data, our team is ready to assist through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the ezpin platform
• Response Time: We are committed to responding to all privacy-related enquiries within 2 business days